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iPhone Box Login "Device not fully secure"

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Andrew Waldman

I can not login to Box from my iPhone anymore.
"Device not fully secure" message appears.
"Device password must be enabled."  

I have a iPhone pin and box password so why is the error message preventing me from access?
Access on a desktop is fine. 

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  • France
    • Edited

    Hi Andrew, 

    Welcome to the Box Community!
     
    This would be something Box Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
     
    Thanks for reaching out!
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