co-admin with Users and Groups permissions can't add a user to a group
Our co-admins can't make users members or editors to folders and/or groups and they have full Users and Groups permissions.
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Official comment
Hi Peter,
Welcome to the Box Community!
This can happen if the Co-admin does not have the necessary permissions to be able to manage users and their contents.
Aside from the "Users and Groups" permission, to be able to add members editors to folders and/or groups, a Co-admin would also need the permissions under "Files and Folder".
For more details, please take a look a this article on granting co-admin permissions: https://support.box.com/hc/en-us/articles/360044194393-Granting-And-Modifying-Co-Admin-Permissions
Thanks for reaching out and please let me know if you have any questions.
Comment actions -
Hi Peter,
Could you have them try adding users on those folders again, make sure to click the "Save" button and then refresh their page and see if the changes were saved?
If the changes they made still do not apply to your users, please go ahead and submit a ticket to our support team so they can further investigate.
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