Cannot Reinstate Box Account

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Ned Palmer

• February 03, 2022 20:39

Hi all,

My colleague deleted her Box account. Now, she is unable to sign up for a new account using the same email address because it's identified as "taken". Also, clicking to send a password reset link does not generate an email to the user.

How can she reinstate her account, or start a new one at the same email address?

Thanks!

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  AJ

  • February 03, 2022 22:18

  Hi Ned,

  Welcome to the Box Community! 

  I suggest that your colleague sign in to Support.box.com > Support > Contact Support in order to submit a case.

  Best,

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  Ned Palmer

  • February 03, 2022 23:23

  Hi AJ - The login system doesn't recognize her credentials, nor does it send her a password reset link. Her account seems to be stuck in purgatory which is why I'm posting on her behalf.

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  Albert Jose

  • February 04, 2022 19:36

  Hi Ned,

  This issue would be better addressed by our Product Support. I've created a ticket for you. Please check your email for updates. 

   

  Best, 

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