Albert Jose

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  • Total activity 15
  • Last activity
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Activity overview

Latest activity by Albert Jose

  • Albert Jose commented,

    1. Community
    2. Support Forum
    3. Box Suggestion: Audio Player!

    Hi Laura, Welcome to the Box Community! I'm happy to help. Our Product team is constantly looking for ways to improve Box based on user feedback, so I will forward your suggestion on to them for co...

  • Albert Jose commented,

    1. Community
    2. Support Forum
    3. Cancelling the trial account ASAP

    Hi AGG G, Welcome to the Box Community!   I'm happy to help.    Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808...

  • Albert Jose commented,

    1. Community
    2. Support Forum
    3. Charged Twice

    Hi Ramon, Welcome to the Box Community! This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.   Best,  

  • Albert Jose commented,

    1. Community
    2. Support Forum
    3. Free space reported is not accurate

    Hi Despachante, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your B...

  • Albert Jose commented,

    1. Community
    2. Support Forum
    3. Payment Erro

    Hi Tiffaney, Welcome to the Box Community! I'm sorry to hear about the charges. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,    

  • Albert Jose commented,

    1. Community
    2. Support Forum
    3. Cancel Trial

    Hi Veronica, Welcome to the Box Community!  This would be best addressed by our Cancellations Team at cancel@box.com.      Please check this helpful article from our Box Product Support page abou...

  • Albert Jose commented,

    1. Community
    2. Support Forum
    3. Cannot Reinstate Box Account

    Hi Ned, This issue would be better addressed by our Product Support. I've created a ticket for you. Please check your email for updates.    Best,