Box Status

two box profiles with same email address - missing files

Follow
New post
Box User

Hi. I desperately need help. I had box on two different computers and with different files, but didn't realize I was using the same email address for both. When I logged into the 2nd computer, I guess it synced on both computers, but it didn't keep all files, it's only showing the old files on the 1st computer and the files from the 2nd computer are gone/missing. How can I recover the files that I am missing? please help

0

Comments

2 comments

Date Votes
  • France

    Hi there, 

    Welcome to the Box Community!

    We saw that this issue is already being addressed via a ticket with support. Please continue working with the support representative helping on looking into this and reach out if you have questions.

    Best, 

    0
    Comment actions Permalink
  • Lena Izzo

    I am having this same issue, how do I submit a ticket.

    0
    Comment actions Permalink

Post is closed for comments.