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Box not syncing properly

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Elaine Turner

Box is not syncing properly to my Mac. I can drag files from my work computer to Box. I can see all the folders in Box on my Mac but am unable to open any of the individual files on my Mac. This is so, even though I can open them in the online version of Box after signing in.

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  • France

    Hi Elaine, 

    Welcome to the Box Community!

    We saw that this issue is already being addressed via a ticket with support. Please continue working with the representative assisting you on looking into this and reach out if you have questions.

    Best, 

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  • Oliver Miles

    Hello,

     

    My box is not syncing properly. Only dragging over a few files. Can you help please?

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  • Dhanalaxmi J

    files are not getting sync

     

    please hlep

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