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8 comments

Date Votes
  • France
    • Edited

    HI there, 

    Welcome to the Box Community!

    I wanted to check to see if you are still having issue accepting Terms of Service when you login to your Box account.

    If this issue persists, do you mind providing a screenshot so we can take a closer look on what you see on your end?

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  • Mitchell Petree

    I have the same issue, ... snapshots below - beginning and end of TOS - no buttons., this is on laptop browser to Box.

    on mobile app, i see an Inbox, with notifications in it , I have one invite for collaboration, but it says view Terms of Svc, but no way to do it on app.

    on mobile browser, it forces me to app, sometimes, other times it just says Page Error, page expired.  if I delete app, and use mobile browser, click on invite link from the invite e-mail, it just logs me in and gives me a page says "Hi Mitch Petree" "Welcome to Box" and blank page, no buttons, no way to do anything.

    on laptop browser Edge, there is no Inbox, Notifications does not show the invite, and don't see any button to accept TOS. if I try invite email link from laptop, it takes me to my acct. but says Oops can't find the page (snapshot below - cut off URL as it has link with folder # in it, can provide separate.

    call me (see account for phone) Mitchell Petree (not Mitch Petree)

     

     

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  • Dan Lodes

    I'm having the same issue.  Just got what looks like limited authentication/access, but I'm not able to see files uploaded by others. I can be reached at [personal information--redacted]

     

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  • France
    • Edited

    Hi Everyone, 

    Sorry to have missed your comment here!

    Can you try adjusting your browser's zoom settings and zoom it out for the display to be smaller? 

    That should allow you to see the button to accept the terms of service.

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  • Jonathan Martinis

    I am having the same problem. Zooming out is not helping and I am going to lose access to my files if I can't accept the terms of service. Has anyone figured out how to do that?

     

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  • Michaela Lang

    I also have this problem. The accept terms of service button remains greyed out after I have gone in and read the terms of service. Screenshot below

     

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  • Jonathan Martinis

    I managed to fix this by accessing box through Microsoft Edge’s browser. I couldn’t accept the terms using chrome or Firefox. Hope that works. - it was a lucky guess for me after customer service was NO help

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  • Michaela Lang

    I'm in, thank you Jonathan! For any future readers of this thread: once in Microsoft Edge, you need to scroll down past a lot of white space to get to the accept button in the pop up, not where the initial invitation says to Accept Terms of Service.

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