Email Notifications NOT working!

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Samantha Greco

• February 07, 2022 19:45

Hi, 

I have had this issue twice now with email notifications not being sent when changes to BOX happen. I have contacted my IT already (who reported back that the emails from box were not being blocked/ suppressed) and tried the troubleshooting suggestions and it has not been fixed yet. Can someone please advise? 

Thank you!

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• Official comment

  

  Aira

  • February 08, 2022 01:56

  Hi Samantha, 

  Welcome to the Box Community! 

  Upon checking, I see that your email address is not in our suppression list. You may check this with your email service provider. You may also check this article: 

  https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

  Best, 

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