Incorrect storage usage

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Box User

• February 08, 2022 19:18

Hello, After moving some files in my account  I lost a lot of space.

So I have deleted all the files of my account, and even like this there is still 23 GB of used space. Could you help me to recover that space?

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  AJ

  • February 08, 2022 19:31

  Hi there,

  Welcome to the Box Community! 

  I ran a script to fix the file size count in  your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

   

  Best,

   

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  Box User

  • February 08, 2022 19:35

  Thanks a lot. Amazing support!

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