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Fernando Estrella

• February 10, 2022 01:59

Hello,

I am running Box on a Windows Surface laptop. It is prompting me to update however when I start the update process, I get an error that it is unable to install the update. I tried uninstalling Box to reinstall it but I get an error when I tried to uninstall.

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  France

  • February 10, 2022 20:22

  Hi Fernando, 

  Welcome to the Box Community, I'm happy to help!

  Could you try uninstalling Box Drive using this Microsoft fix tool:  https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed and then install Box Drive again in your laptop?

  Let us know how it goes and if you run in any issue!

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