Missing Folders

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Box User

• February 10, 2022 10:04

Hi

I'm on windows and I can't seem to see my box folder in my file explorer.

I can see it online but I can't seem to access some folders.

So far i've needed to copy the whole folder and delete the old folder to see it.

Why is this the case?

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• Official comment

  

  Aira

  • February 10, 2022 23:52

  Hi there,

  Welcome to the Box Community! 

  For me to check, may I please know what Box app are you using? Can you provide a screenshot of what it looks like on your end?

  Looking forward in assisting you.

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  Box User

  • February 11, 2022 03:18

  Hi Aira,

  As this is rather sensitive, would it be possible to communicate this via email?

   

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  Nitin Kale

  • April 07, 2022 21:39

  Hi there, I have the box folder on online box, but not in file explorer. How do I fix this?

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