Incorrect storage size used

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Box User

• February 13, 2022 16:26

Hi I have deleted every file in the Box folder (to create space for something else) but the account detail page still says 37.6GB of 50.0GB used. Can you please fix this?

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• Official comment

  

  Aira

  • February 14, 2022 01:56

  Hi there,

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

  Thanks!

   

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  HERNAN DARIO FUQUENE MORENO

  • February 25, 2022 03:04

  Good afternoon Aira,... it's possible that you update or run the same script in my account ?
  thanks in advance

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  Christos Dimakis

  • March 23, 2022 20:59

  I have the same problem!!

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