Welcome to the new Box Support website. Check out all the details here on what’s changed.

Comments

2 comments

  • Aira

    Hi Lamar, 

    Welcome to the Box Community! 

    For me to check, may I please have a screenshot of what are you referring to?

    Looking forward in assisting you.

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  • Lamar Franklin

    Hi Aira, thank you for your swift response. the link finally populated. Two things i must ask:

    1.) The "Box Tool"-If I had not correctly downloaded this tool might that have been the problem?

    2.) The 3rd party extensions did not list Box (or any other), extensions numerous times. What must it have been that finally allowed the link to open/populate/unzip/uncompress, wherein the folder was not empty whenever I tried to open it?

    Thank you very much, Aira.

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