Box Status

2FA - No access to Authenticator App

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Marko Krinke

Hi,

I never activated 2FA, but BOX askes for a six digit authentification code. (I never even activated / verified my mail)

How can I deactivate 2FA or change it to a phone code, if I can't access this account?

Thank you,

Marko

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Date Votes
  • France
    • Edited

    Hi Marko, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate  and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
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