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Not receiving collaboration email

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Jorge Gonzalez Peña

I am not receiving the invite to collaborate on box folders from a work colleague.

  • I have checked my Spam folder, there's nothing there.
  • My email isn't blocked because I've received multiple invites in the last couple weeks from another user perfectly fine.
  • The user trying to send me the invite now has been able to invite others as well so their email is also fine.

Not sure what else the problem would be, please help!

Thanks

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Comments

5 comments

Date Votes
  • France

    Hi Jorge, 

    Welcome to the Box Community, I'm happy to help!

    They may have invited the wrong email address or there could a typo error with the email they sent the invitation to.

    If they've confirmed sending the invite to the correct email address, please ask them to remove and then re-invite you to their folder again, and see if that helps.

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  • Jorge Gonzalez Peña

    Hi,

    They are typing the correct email address. They have also tried to remove and re-invite me and it hasn't worked. Do you have any other advice?

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  • Devin Winklosky

    Hi - 

    I'm having the same issue.  The invited collaborators are not receiving the invitation email (even though Box indicates it was sent and the status indicates "pending.")  I went through all of the troubleshooting steps and the additional steps you recommended.  Seems like this is an increasingly common concern based on the recent posts.  Any help would be greatly appreciated.  Thanks!  

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  • France

    Hi Devin, 

    Welcome to the Box Community!

    Has the affected user checked his spam/ junk or other email folder? 

    We have more troubleshooting tips you can find in this article: https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

    Hope it helps!

    Best regards,

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  • Drew Morehead

    I have a user having this same problem. Email filter checked, email, checked, folders checked. No email is being sent.

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