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Why i don't see the option to contact the support manager?

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Gilles Haiat

In the Contact support page, why do I not see any other option than to ask the community? I have got an enterprise account. 

Thank you for your help. 

 

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3 comments

Date Votes
  • France
    • Edited

    Hi Gilles, 

    Welcome to the Box Community!

    I saw your other post mentioning that you have just upgraded your account, and its possible that your upgrade is still in the process thus you do not see the channels available to your new plan for contacting support.

    No worries, I went ahead and submitted a ticket for you regarding your concern about using your subdomain on the other post. 

    Kindly check your email for details and updates.

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  • Gilles Haiat

    Hello France,

    is the upgrade still in the process after two weeks :) ?

    Because I cannot see the other options yet.

    Same screenshot as my message from 13 days ago, can you check please? thanks

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  • Lydia Wade

    hello, i upgraded my account and i am unable to contact technical support today, which is 5/21/23. please advise.

     

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