old phone # and 2 step authorization

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John Chiappetta

• February 18, 2022 16:21

Hello, 

I'm having a similar problem as others -- i no longer have access to the phone that was used for 2-step authorization and could use some help getting into my account.

Thanks!

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• 

  AJ

  • February 18, 2022 19:29

  Hi there, 

   

  Welcome to the Box Community! 

  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

  Please check your email for updates. 

   

  Best, 

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