Trying to change or add email address
I am trying to change my email address. All the help says to open your account or contact the admin. I'm a single user and cannot locate the admin portal.
other help says to add the new email address to your profile and when I do that it sends me an email to authenticate,but keeps coming back with this message: box.zendesk.com refused to connect.
This shouldn't be so difficult.
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Hi Kristin,
Welcome to the Box Community!I'm sorry for the confusion. Let me help.Login to your Box account using your Box credentials through this link: https://app.box.com/login.Please go to Account Settings> Account> Login and Email Addresses.Free users will need to add or "Link Personal Email" to be able to change your primary email address in Box.To add an email address:- Click Link Personal Email.
- Enter your new email address and click the Save button.
- An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
- Once your secondary email is linked and verified, you will have the option to "Make it Primary".To make a secondary address your primary address, just click Make Primary button.
https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail
Best,
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