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Box Folder deleted

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NAVEEN DWIVEDI

Hello Team,

One of the folder that I had access to "Manual HC Templates-TVG" got deleted. We are unsure who was the owner and how it got deleted. Please guide if its possible to restore the folder. I tried checking the trash folder - but could not find anything there as well.

Kindly help

 

Regards,

Naveen 

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  • AJ

    Hi Naveen,

    Welcome to the Box Community! 
     
    Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Bin-- you can also review this article for more details on this process: https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash
    Is the content in another user's trash?If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files.
    If you know who deleted or owned this content, please contact this user and instruct them to restore the files from their trash.
     
    Best,

     

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  • NAVEEN DWIVEDI

    Hello Team,

    Thanks for your response. was the owner of the Box and she is not part of kyndryl/IBM anymore.

    I tried searching the folder in the trash/bin folder and could not find it there.

     

    Thanks

    Naveen

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