Box Status

Incorrect Storage Used Indication

Follow
New post
John Meyer

My account says that I have 4.7 of 10 GB of storage used but I have no files under "All Files" or in the Trash. I read that a script could be run to correct this issue. How do I get that script run? Thanks for the help!

0

Comments

4 comments

Date Votes
  • Box User

    Same thing here! I have the 50GB storage and already deleted A LOT OF STUFF but still getting that freaking "Yikes, you're out of storage" notification. Would appreciate the help as well. Thanks! 

    0
    Comment actions Permalink
  • AJ

    Hi All.

    Welcome to the Box Community! 

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    0
    Comment actions Permalink
  • John Meyer

    Thanks for such a quick response and resolution AJ!

    0
    Comment actions Permalink
  • zaid Merchant

    I am having a similar issue ... I have deleted everything from my account but still its 8.1/50gb

    0
    Comment actions Permalink

Post is closed for comments.