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Box Drive not available after 2-Factor Authentication enabled

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Michael Tichon

I used 2-Factor Authentication as a test before enforcing it for all users without problem.  Once we enforced 2-factor authentication for all users, Box Drive has disappeared and attempts to re-install it have failed.  Can Box Drive be used if 2-factor authentication is enforced?  If Box Drive can be used, any suggestions as to why we cannot reinstall Box Drive?

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  • France

    Hi Michael, 

    Welcome to the Box Community!
    This would be something Box Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you while looking into this.  Please check your email for details and updates.
    Best Regards,
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