Lost files

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Jonathan Cornelius

• March 01, 2022 04:54

I opened box this morning after some time not using it ... to find all my files missing and a 'welcome to box' message. I am not a new user. What is going on? Where are my files?

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  France

  • March 01, 2022 20:45
  • Edited

  Hi Jonathan, 

  Welcome to the Box Community!

  To confirm, are the missing files/ folders in your account owned by you or were they shared to you and owned by another user?

  If those are owned by another user, I'd recommend to reach out to the owner or the person who shared them to you to see if they've removed your access to the missing content.

  If these are files you own, have you checked your Box Trash and search if you contents are in there? To learn more on how to manage your Box Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash 

  Best regards,

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  Jonathan Cornelius

  • March 01, 2022 22:10

  Yes, the files were in my account owned by me. They are not in the trash. They have vanished.

  Great.

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  DannyK

  • July 15, 2022 21:28

  Yeah! Like WTF?? 

  They were all there a year ago or so. Now everything is GONE!! Vanished.

  Not email notification.

   

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