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Not Able to Access Folders via email Invite

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Alanna Golownia

I'm using box for work. When a colleague sends me an invite via email to work together on a folder, and I click the invite link I don't see the folders in my account? I either get a 

"Oops! We can't seem to find the page you're looking for."

The invitations are not old. I have accepted them clicked the invites within a few hours of them being sent.

 

Thanks,

A

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  • France

    Hi Alanna, 

    Welcome to the Box Community!

    This error can happen if you click the invite link on a folder you were previously invited but have since been removed from or the content has been deleted.

    I recommend reaching out to the person who invited you to that folder and check if are still listed as a collaborator and check if the content is still available.

    Thanks for posting and please let me know if you have any questions!

    Best regards,

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