50GB storage account full?

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March 08, 2022 08:07

Hi!

I have been a Box user for many years, I have a 50GB storage account, but I don't even reach 25GB and it already tells me that the storage is full. How can it be fixed?

Please, could you please run a script to resolve wrong storage issue for my account?

Thanks

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3 comments

AJ

March 08, 2022 19:16
Hi Laura,

Welcome to the Box Community!

I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

You can also check this article from our Box Support page about "Storage".

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Best,
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Laura Rodriguez

March 09, 2022 08:03
Thanks a lot!! <3
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Debbie Reeves

March 09, 2022 23:20
I have the same issue and have had to contact support every year on this issue. This year I can't seem to contact support directly though, so I have to post it here. Please help!
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