FOLDER NOT SYNCING

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Lorenzo Mennichelli

• March 08, 2022 11:10

In my box sync (on windows server 2012) 1 folder created by my associate, does not exist. I see only the folder that i have created.

In my laptop with box drive, all is ok.

I don't understand !!

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• 

  AJ

  • March 08, 2022 19:27

  Hi Lorenzo,

  Welcome to the Box Community! 

   

  In rare cases, a certain sequence of actions/events between the local computer and the Box website may prevent a file from being synced.

  In this case, the best solution is to restart Box Sync. Here's how:

  Mac

  1. Locate the Box Sync icon in the Menu Bar and click to open the menu.
  2. In the menu, select Quit.
  3. Restart Box Sync from your Applications folder.

  Windows

  1. Locate the Box Sync icon in your System tray and right-click to open the menu.
  2. Select Quit.
  3. Start Box Sync from the Windows Start menu.

  Restarting Box Sync will automatically kick-off a new Sync process. This will provide another opportunity for the file to be Synced.

  Best,

   

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  Lorenzo Mennichelli

  • March 09, 2022 08:47

  I have tried your suggestion, but the problem is not resolved.

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