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Cancel ASAP my trial plus now I'm being charged for 1 year subscription?

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Cristina Gayamat

I would like to cancel my trial and supposedly monthly subscription. But now, I'm being charged for 1 year subscription. Luckily, my credit card hasn't been debited due to payment issues with my card that occured. Please help.

 

 

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4 comments

Date Votes
  • Aira

    Hi Cristina, 

    Welcome to the Box Community! 

    I will have to create a ticket so that our Billing team can assist you further. 

    Thanks!

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  • Mary E Taylor-McGhee

    What's next? I am a current customer, and I was billed $533.50 to my debit card on 1/31/23, (ACCOUNT# BO1576487), which was a TOTAL mistake. I need a refund ASAP. How can I speak to someone by phone to get a refund and have this payment credited back to my card immediately?

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  • pat dillon

    Same thing happened to me

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  • Box User

    I did not sign up to pay an entire year at one time., I was going to pay a monthly rate of max $25.00.  This is not acceptable! I want to cancel my subscription immediately.!

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