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Box Capture not syncing

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Amy Zelenski

I took videos using Box Capture on my ipod touch last night and they are not syncing to my Box Folders. Any advice? One wrinkle is that I used the ipod touch last on 2/28/2020 and the videos have that date on them even though I recorded them on 3/9/2022.

Thanks!

Amy

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3 comments

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  • France
    • Edited

    Hi Amy, 

    Welcome to the Box Community!

    Can you check if you have the latest version of Box Capture installed and what iOS are you running on your iPod touch?

    Box Capture's latest version is Version 1.4.1 and is compatible to work on iOS devices running  iOS 13.2 or later.

    Best,

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  • Amy Zelenski

    Yes, I am up to date.

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  • France

    Hi Amy, 

    Can you try to uninstall/ reinstall Box Capture and see if that helps resolve this issue for you?

    Let us know how it goes and if you need further assistance!

    Best,

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