Deleted files by accident

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jesus

• March 11, 2022 15:29

I have deleted important files and also deleted from the recycle bin, and I can not recover them, they are not in the trash and I already search in deleted items and items that I own, I do not want them to be permanently deleted.

 

Thank you so much.

 

Jesus

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• 

  AJ

  • March 11, 2022 20:03

  Hi Jesus,

  Welcome to the Box Community! 

   

  I went ahead and recovered your files/folders in your trash.

   

  Please check this helpful article from our Box Product Support page about "Managing your Trash".

   

  https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash

   

  Best,

   

   

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  jesus

  • March 12, 2022 16:19

  Thank you for your reply.

  But , all deleted files didn´t in teh trasht. They were deleted by accident.

  Part of files had been restored but files like "Entrega de actividades"  are empty. There are no content in this files

  Thank you for help me.

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  jesus

  • March 14, 2022 08:53

  Good morning.

  If you can see this paths, all of them have all content.

  Otros años/2021_2022/Desarrollo web entorno cliente / Entrega de actividades   ->only 2 files.

  Otros años/2019_2020/DAW/               ->File named Desarrollo web entorno cliente  missing, with all content

  Thank you so much

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