Box Status

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4 comments

Date Votes
  • France
    • Edited

    Hi Aileen, 

    Welcome to the Box Community!

    I'm so sorry for the trouble in updating and upgrading your account. I see that we’ve already addressed both issues via ticket with Billing and have reached out to you. Please reach back out if you have questions and if there’s anything else we can assist with.

    Regards,

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  • John Barrett

    How do I contact billing

     

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  • France

    Hi John, 

    Welcome to the Box Community!

    You may reach out to Box billing team at billing@box.com or if you have a paid subscription, you may submit a ticket here while logged in to your account.

    Thanks for reaching out and let us know how else we can help!

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  • Ron de Wit

    Hello Billing Team, is it possible to request credit for 1x seat (I just missed the auto renewal date 2 May, I deleted 1 user today), please?

     

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