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3 comments

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  • France
    • Edited

    Hi Mark, 

    Welcome to the Box Community!

    If you have not already, we recommend that you quit any active Box applications and scan your system for malware.

    Ransomware can impact content in a number of ways including deleting, encrypting, or renaming files. If you have determined that content was deleted, you may go to your Box Trash to recover your deleted items.

    If your content was impacted in a way that resulted in the creation of new versions or the renaming of files, the Box Service does not collect the necessary data for Personal, Personal Pro, and Starter accounts that would enable us to assist in reverting your content. If you have a Personal Pro or Starter account you may use version history to manually restore the original versions of your files. Personal users may upgrade their account to receive access to version history.

    Let us know if you have any questions, and we'll help you!

    Best Regards,

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  • Mark Loffredo

    Thank you France.

    At this point, if I upgrade my account, would I then be able to retrieve my files from February 26th, 2022?

    Thanks,

    Mark

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  • Mark Loffredo

    Or is it too late for me to upgrade? Have the previous file revisions not been retained?

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