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I've deleted files, but my storage space was not reclaimed

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Burt Steel

I guess making a new post here is how to contact support? I've deleted files, but my available storage still says 9.9 of 10GB, which is incorrect. I'm unable to upload any files now because my account thinks I've reached my storage limit.

I read other posts about this and it seems that support has to fix this somehow. So, if anyone at support can help me reset my storage limit, that would be great! Thanks!

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  • France

    Hi Burt, 

    Welcome to the Box Community, I'm happy to help!

    I went ahead and ran a script that will recount all of the files and how much storage is being used in your account. 

    You should now see the correct storage size available in your account.

    Please let me know if need additional help!

    Best, 

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  • Burt Steel

    Yes! The storage limit is correct again! Thanks for your help France, and thanks for responding quickly!

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  • France

    Glad everything is okay now, Burt!

    Thanks for visiting and for your participation in the forum.

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