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3 comments

Date Votes
  • France
    • Edited

    Hi there, 

    Welcome to the Box Community!

    I understand that you mistakenly deleted files from your Trash, and need help in restoring them. Our ability to perform recovery of deleted contents from Trash depends on your account type. As I have checked, your account is a Personal Lite Box, and we are unable to support file recovery for users of our free plan as stated in this article:  https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash 

    Contact Box Product Support immediately if the content you deleted is no longer in your Box Trash.   When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

    If you have any questions, please feel free to let us know!

    Best,

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  • desaiimran

    Cant i pay for the service and get it restored. because it a very important data. 

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  • France

    Hello, again!

    You may upgrade your account to any of the plans on this page: https://www.box.com/pricing 

    Once you have successfully upgraded, you will have the option to submit a case to Product Support and the team can look to see if the deleted item can be recovered.

    Check out this article on how to upgrade your account for more details: Upgrading your Box Account

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