New User not receiving email notification
My coworker has signed up for a new box account and is not receiving new user email verification. Has double checked inbox, junk mail, and emails are not coming through.
Please HELP!
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Hi there,
Welcome to Box Community!
Sorry to hear about your trouble and let me assist.
New users may report unable to receive their confirmation email. When this happens, they could always check their spam/junk folder. If none, it's a recommended practice to generate a new link via app.box.com/reset.
For some it may be persistent, please check our Troubleshooting Issues with Email Notifications.
Hope it helps and thanks for posting!
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