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New User not receiving email notification

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Marisella Jauregui

My coworker has  signed up for a new box account and is not receiving new user email verification. Has double checked inbox, junk mail, and emails are not coming through.

 

Please HELP!

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Comments

11 comments

Date Votes
  • Tracy Hensley

    I am having the same problem.  Please advise

     

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  • Bianca Sijs

    Same issue here...

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  • Carmen Buchmann

    ditto

     

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  • Pixel Informatique

    Same thing here. I'm using a @outlook.fr email.

     

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  • Michael Kenyon

    Is anyone getting any answers to this? I have experienced the same. A new user appears set up in the admin. They get the notice to reset the password and then no email arrives and they cannot move forward. Has anyone tried deleting the user and starting over? Has that worked?

     

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  • Carmen Buchmann

    Call Box - sometimes they have users 'locked' and that stops emails from going to them.

     

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  • Michael Kenyon

    Ours was an issue of the proper email address. User error and issue is resolved.

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  • Tracy Hensley

    My error was trying to add them to Box before I had assigned them an email address.  I did it in the wrong order!  Because it bounced back to Box, they locked it, and I had to contact them to unlock it and re-add her.

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  • Ryan Brown

    Same issue with multiple users. Still not resolved. Any updates here BOX?

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    Sorry to hear about your trouble and let me assist.

    New users may report unable to receive their confirmation email. When this happens, they could always check their spam/junk folder. If none, it's a recommended practice to generate a new link via app.box.com/reset.

    For some it may be persistent, please check our Troubleshooting Issues with Email Notifications. 

    Hope it helps and thanks for posting!

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  • CSC

    Same issue here, we have confirmed our systems have not received any email from Box at all. 

    No sign of any emails in our spam filtering service logs or exchange message trace, password reset workaround does not work either.

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