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fLe

Hi,

I've the storage problem that is causing also the sync problems to my NAS. I most probaby know why is that, as it has already happend to me ones in past:

Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. To resolve this I've tryed Folders and Files Report, but it couldn't be finished.

So it seems, someone from team of Box needs to run a script that will recount all of the files and how much storage is being used in my account. Can help anybody from support ASAP, pls?

Thank you,

F.

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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    I went ahead and ran a script that will recount all of the files and how much storage is being used in your account. 

    You should now see the correct storage size available in your account.

    Best,

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