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Scrivener files missing

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Patrick Widdess

I have a number of Scrivener files on Box synced with my desktop. I'm now unable to open them. When I view the files online there are just empty folders - all the data is missing. I have not deleted these files so they should be there. How do I restore them?

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  • France

    Hi Patrick, 

    Welcome to the Box Community!

    Could you check if these files are in your Box Trash?

    You can search them in Trash or use the filters "Item I own"; "Item I deleted" to narrow down your search.

    For more details on how to manage Box Trash, please check out this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

    I hope you'll find your files soon!

    Regards,

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  • Patrick Widdess

    There's nothing in trash. I never deleted them.

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