Collaborators are not able to edit

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Alexandra Strauss

• March 21, 2022 16:25

Hi, 

I have added 3 collaborators to edit a file. None of them have been able to do this- one sees the excel sheet as a PDF that cannot be edited. The other cannot access it at all. I have tried to share by both sending a link to the file and also to add their emails as collaborators to the file itself. 

 

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  France

  • March 22, 2022 20:39

  Hi Alexandra, 

  Welcome to the Box Community!

  To be able to edit a collaborative content, please make sure to grant your collaborators with the correct permission, in your case, you must grant them with "Editor" access which should allow them to open and make edits on the shared content.

  For details on how to set collaborator permission and to understand these permissions, please check out these articles:

  • Understanding Collaborator Permission Levels
  • Inviting Collaborators

  Let us know if you have any questions and we will do our best to help you!

  Best,

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  Sierra B Lucero

  • May 03, 2023 18:01

  I tried these steps above but it says that I can not enable access to allow collaborators to edit.

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