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Reset Password - Haven't received an e-mail

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Mark Spencer

Good day,

I recently attempted to reset my password as I was unable to log in. I have not received an e-mail with a link to reset it. I have tried this many times in the last week with no success.

Could someone please help me?

 

Thank you,

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3 comments

Date Votes
  • France
    • Edited

    Hi Mark, 

    Welcome to the Box Community!

    Have you checked your spam/ junk or other email folder for the email notification from Box?

    We also recommend reviewing this help article for more tips on issue with email notifications:

    Best,

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  • Gabriel Marin

    Thanks France

    How can I request to be removed from  suppression list after a notification bounced? My email account was temporarily unavailable when requesting password reset.

    I have a free account.

    Thank you!

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  • France

    Hi Gabriel, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    Kindly check your email inbox for details and updates.

    Sincerely,

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