Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Storage Usage Or File Count In My Account Is Incorrect

Follow
New post
Admn Officegreencare

Hello There,

I have no files neither in my directory nor the trash but the storage count shows 6.7 GB used. Can someone help me with resetting my account count.

Thank you,

0

Comments

4 comments

Date Votes
  • AJ

    Hi,

    Welcome to the Box Community! 
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    0
    Comment actions Permalink
  • Admn Officegreencare

    Thanks AJ, I appreciate it. 

    Yes, I understand. 

    Cheers, 

    0
    Comment actions Permalink
  • Admn Officegreencare

    I just moved two folder around in my directory today and again my storage count jumped from 4.5 gb to 9 gb. I am putting a request in to get my account deleted. 

    it is not practical to ask for help every day to get the account storage count right. 

     

    0
    Comment actions Permalink
  • Truth and Peace

    me too please! I really don't like this run- around. please fix mine too :)

    0
    Comment actions Permalink

Please sign in to leave a comment.