Request to run script to fix the data inaccuracy issues

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dennigng2020

• March 22, 2022 06:32

I would like to request Box Support to run the script to fix the data inaccuracy issues around user storage size, folder size, and file counts. 

I deleted all files, but the account setting showed 4.7 GB of 10 GB was used.

Thank you for your help.

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  France

  • March 22, 2022 19:53
  • Edited

  Hi dennigng2020,

  Welcome to the Box Community, I'm happy to help!

  I went ahead and ran a script that will recount all of the files and how much storage is being used in your account. 

  You should now see the correct storage size available in your Box. Let us know if you have any questions and we will help you!

  Best,

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  dennigng2020

  • March 23, 2022 00:15

  Thank you for your help. The account showed the correct storage size available in my Box.

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  dennigng2020

  • March 25, 2022 09:50

  I would like to request Box Support to run the script to fix the data inaccuracy issues around user storage size, folder size, and file counts. 

  I deleted all files, but the account setting showed 1.2 GB of 10 GB was used.

  Thank you for your help.

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