Two-factor setup not working
Hello Support,
I've tried adding two-factor authentication to my account. After clicking the set-up button I tried scanning the QC code using Duo and Microsoft Authenticator, but each time the code was invalid. I tried my cell phone but the code I received was not valid either.
Can you tell me how to enable two-factor authentication?
Scott
-
Hi Scott,
Welcome to the Box Community!
Can you make sure to follow the steps provided in this article when setting up 2FA in your account?
After scanning the QR code, make sure to enter the unique random code generated by authenticator app. These one-time passwords expire after a defined period of time, often a number of seconds or minutes, so you must enter them right away.
Best,
Post is closed for comments.
Comments
6 comments