Space not reclaimed after deleting files
Hi,
I have deleted so many files and and folders which I do not need, I removed same from thrash also, still storage space is showing same as earlier.
How to reclaim space?
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Hi Vijay,
Welcome to the Box Community!I ran a script to fix the file size count in your used storage and should be seeing the right file size count.You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).You can also check this article from our Box Support page about "Storage".Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.Best,
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I am having this problem again AJ
Can you run that script for us again?
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I am having this problem once again. Deleted loads of files but Box still says I have no free space. AJ can you help us out by running that script please?
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