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Walker Smith

• March 23, 2022 08:47

I too cannot use Box when using a VPN, which I use all the time in China.  There must be a work-around... 

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  France

  • March 23, 2022 21:50

  Hi Walker,

  Welcome to the Box Community!

  I see that this issue is now being addressed on a ticket with Box Product Support team. Please continue working with the representative looking into this and reach out if you need further assistance.

  Best,

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  Peter Sacreas

  • May 11, 2023 15:20

  Seems the problem still exists. If VPN (NordVPN) active on MacBook Pro, iPad or iPhone I can only “browse” through folders in Finder and Files app but when I click on a file I get a spinning wheel.

  Even the Box app on iPhone and iPad shows “network error” when vpn active. And to make everything worse, I cannot download the file(s) in the web application with VPN.

  I used all available protocols in NordVPN (NordLynx, openvpn (udp), etcetera), Double VPN, obfuscated servers, …

  When pausing vpn, everything works.

  This is not workable for a person who travels so much.

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