How do I recover files that I deleted from Trash? (HELP ME!)
Hi guys, i need support to recovering some files and folders that I deleted from trash couple days ago.
The files aren't in the trash, they're gone.
SOMEBODY CAN HELP ME, PLEASE?
-
Hi Romullo,
Welcome to the Box Community!
I understand that you need to recover deleted files from your Trash. Our ability to perform recovery of deleted contents from Trash depends on your account type. As I have checked, your account is a Personal Lite Box, and we are unable to support file recovery for users of our free plan as stated in this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash
Contact Box Product Support immediately if the content you deleted is no longer in your Box Trash. When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content. Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan.
If you own the deleted items in Trash, you may upgrade your account to any of the plans on this page. Once you have successfully upgraded, you will have the option to submit a case to Product Support and the team can look to see if the deleted item can be recovered. Check out this article on how to upgrade your account for more details: Upgrading your Box Account
On the other hand, if the content is owned by someone who is part of a Business or any paying account, the owner may submit a ticket requesting content recovery.
Best,
Post is closed for comments.
Comments
1 comment