Practice Panther Integration Missing Mapped files?

Follow

New post

Huascar Espejo

• March 23, 2022 15:00

I have box integrated with Practice Panther but as of late have been getting this error message for some clients. "This shared file or folder link has been removed or is unavailable to you". A bit strange since im the owner of all files and there is no deleting done. I have attached a screenshot of what the error looks like within Practice Panther. and when open in box clicked there is a different error.

0

• Official comment

  

  Aira

  • March 23, 2022 23:46

  Hi there, 

  Welcome to the Box Community! 

  Please have the owner of the file resend an invite to collaborate. It looks like collaboration has expired. Please see this article: https://support.box.com/hc/en-us/articles/360044196273-Managing-Collaborators#collabauto

  Thanks!

  Comment actions Permalink
• 

  Huascar Espejo

  • March 24, 2022 12:49

  Hey,

  I am the owner of the files, and there is no admin console for me to access. No enterprise settings either.

   

  0

  Comment actions Permalink
• 

  Huascar Espejo

  • March 25, 2022 18:51

  Hey Aira,

  Has there been any movement on this? Need to have some sort of solution cant have client files go missing.

  0

  Comment actions Permalink
• 

  Mandy Cookson

  • March 08, 2023 21:30

  I'm having the same problem with some but not all files - was there ever a solution found?

   

  0

  Comment actions Permalink

Please sign in to leave a comment.