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Access to Box Folder

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Susanna Munoz

I am attempting to access a box folder that says "This shared file or folder link has been removed or is unavailable to you." can someone please assist me with providing access.

 

Thanks,

Sucy

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3 comments

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  • Official comment
    France
    • Edited

    Hi Sucy, 

    Welcome to the Box Community!

    Have you checked out this help article discussing this issue: https://support.box.com/hc/en-us/articles/360044195893-Shared-Links-Frequently-Asked-Questions 

    The error you see typically is caused by one of 3 things:
    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.
    3. If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.
    4. If the permission and location of the file are verified and correct, and you still cannot access it, please contact Box Support for assistance at support.box.com.
    Hope these tips can help! Thanks for reaching out and let us know if you have any questions.
     
    Best, 
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  • MAMATHA Nath

    Hi there!

     

    The person who created this folder left the organization & the folder is inaccessible for me. Here is the link: https://ibm.ent.box.com/s/qt644sskgacme4kg8uulii5syyqb3o6q

    Need help to get the access back!

     

    Regards,
    Mamatha (mamathanath@in.ibm.com)

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  • Cristina Alonso

    Hi, I am trying to access a folder shared by vendor but it is inaccesible for me. Here is the link:

     

    Here .

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