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Files are grey in MAC Finder but visible on box.com

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Randy Meinke

files and folders are missing or grey when using Macintosh Finder, b it on the web of Box.com they are all intact and available.

Im using Monterey on current MAc book PRO--

Ideas

Fixes?

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1 comment

Date Votes
  • France
    • Edited

    Hi Randy, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.  Please check your email for details and updates.
     
    Thanks for reaching out and please let us know how it goes with support!
     
    Best,
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