Box Status

Help Setup with New Account

Follow
New post
Eric Smith

Hello, I'm helping someone setup an account for someone in our company and they setup the account before our email directory had time to sync with our spam system. Now any confirmation emails are automatically being rejected. We believe her email might now be on your blacklist. Is anyone able to help with this, maybe just delete the account and we can start over?

0

Comments

3 comments

Date Votes
  • Official comment
    France

    Hi Eric, 

    Welcome to the Box Community!

    Has the affected user checked his spam/ junk mail as well as your email server or provider to check if emails from Box is being blocked?

    If yes, and yet the user is still not receiving correspondence from Box, please have the affected user go to Support.box.com > Support > Contact Support. She will then see a line that says "If you are unable to sign in, click here." 

    This is to make sure that their issue will be handled accordingly and in a timely manner.

    Thanks for reaching out and let us know if you have any questions!

     

    Comment actions Permalink
  • Eric Smith

    The account is under the email [personal information--redacted] if anyone is able to help us. Thanks!

    0
    Comment actions Permalink
  • Paul Bender

    I would like to set up an account but I keep getting a blank screen at this link https://app.box.com/onboarding/setupflow - can someone assist?

    0
    Comment actions Permalink

Please sign in to leave a comment.