Synced Box Folders no Longer Synced
My synced folders suddenly seem disconnected and the folder renamed itself to "Box-Box" and I can't download the files from BOX.com, but I can't export to an external drive bc it says they need to be downloaded first. I can't open any of my files in my design programs, and there's a clear disconnect from what's on my computer vs. what's on BOX.com, I don't even know where to start.
-
Hi Erin,
Welcome to the Box Community!This would be something Box Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details and updates!Regards,
Post is closed for comments.
Comments
1 comment