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Approve and Reject options missing from My Tasks on Apple Mobile device

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Kim Henning

Hi,

Using the WebApp, a user assigned a task to themselves on a file, and assigned themselves another task on a different file.  In Box Mobile, the Tasks appear under My Tasks, but the Approve and Reject options are missing.  I was able to see these options and complete an Approval and Rejection of these assigned tasks when I logged in on my Apple phone as that user.  This has happened before for at least one other user.  Is there something specific to the configuration or the user's phone setup that would cause this?

Thanks,

Kim

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  • France

    Hi Kim, 

    Welcome to the Box Community!
    This would be something our Product Support team would like to investigate and may require specific account information to resolve.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Kindly check your email for details and updates.
     
    Thanks for reaching out and please come back and let us know how it went with support!
     
    Best regards,
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